We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and refunds.
Return most items within 30 days of delivery
100% money-back on eligible returns
Refunds processed within 5-10 business days
Simple return initiation via contact
We stand behind the quality of our products. If you're not completely satisfied, we offer a straightforward return policy:
đĄ Note: Items showing signs of use or missing parts may be subject to a restocking fee.
Not all items qualify for return. Here's a quick reference guide:
| Product Condition | Eligibility | Refund Type |
|---|---|---|
| Unopened, original packaging | Full Refund | 100% refund including shipping |
| Opened but unused | Full Refund | 100% refund, buyer pays return shipping |
| Defective or damaged on arrival | Full Refund | 100% refund, we cover return shipping |
| Wrong item shipped | Full Refund | 100% refund, we cover return shipping |
| Used or shows wear | Partial Refund | Subject to restocking fee (15-30%) |
| Missing parts/accessories | Partial Refund | Deduction for missing items |
| Personal hygiene items (opened) | Not Eligible | No refund for health/safety reasons |
| Custom or personalized items | Not Eligible | No refund unless defective |
đĢ Non-Returnable: Opened personal care items, custom orders, gift cards, and "Final Sale" items.
Follow these simple steps to return your product:
Email or call us with your order number. We'll provide authorization within 24 hours.
Securely pack in original packaging with all accessories included.
Ship to the address we provide. Use trackable shipping for protection.
Refund processed within 5-10 business days after inspection.
đ§ Return Request: Email support@orientsolutionsinc.com with your order number.
â ī¸ Important: Refunds cannot be processed until the item is received and inspected.
đ¸ Quick Tip: Photos help us resolve claims faster!
Package shipped back
3-7 days transit
1-3 business days
To original payment method
Total: 5-10 business days after we receive your return.
Contact our support team with your order details.
Have more questions about returns or refunds?