Terms of Service

📝 1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "you") and Orient Solutions Inc. ("Company," "we," "us," or "our"). By accessing our website at https://orientsolutionsinc.com or purchasing products from our stores on eBay, Amazon, or Walmart, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using our services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms. These Terms apply to all visitors, users, and customers who access or use our website or purchase our products.

🏢 2. About Our Business

Orient Solutions Inc. is a registered business entity that sells products directly to consumers through verified seller accounts on the following marketplace platforms:

• eBay: We maintain an active eBay store where customers can browse and purchase our products.
• Amazon: Our products are listed on Amazon.com through our verified seller account.
• Walmart: We are an approved Walmart Marketplace seller offering products to Walmart.com customers.

Our website serves as an informational platform to showcase our business, product range, and provide company information. Direct purchases are not processed on this website. All transactions are completed through the respective marketplace platforms listed above.

📦 3. Products & Listings

We strive to provide accurate product descriptions, images, and pricing information across all marketplace listings. However, we do not warrant that product descriptions, images, pricing, or other content on our website or marketplace listings are completely accurate, complete, reliable, current, or error-free.

• Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
• Pricing: Prices for our products are subject to change without notice. The price charged will be the price displayed at the time of purchase on the respective marketplace platform.
• Product Images: Product images on our website are for illustrative purposes only. Actual products may vary slightly from the images displayed.
• Marketplace Policies: All product listings on eBay, Amazon, and Walmart are also subject to each platform's individual listing policies and guidelines.

💳 4. Orders & Payments

All orders for our products are placed and processed through the respective marketplace platforms (eBay, Amazon, Walmart). By placing an order, you agree to the following:

• Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including product unavailability, pricing errors, or suspected fraudulent activity.
• Payment Processing: All payments are securely processed by the marketplace platform. Orient Solutions Inc. does not directly collect, store, or process your payment card information.
• Order Confirmation: You will receive order confirmation and shipping updates through the marketplace platform's messaging system.
• Cancellation: Order cancellation is subject to the policies of the respective marketplace platform. Please refer to the platform's cancellation policy for details.

🚚 5. Shipping & Delivery

We are committed to processing and shipping your orders promptly. Our shipping practices include:

• Processing Time: Most orders are processed within 1-2 business days after payment confirmation.
• Shipping Methods: We use reputable carriers including USPS, FedEx, and UPS. Shipping method options are displayed at checkout on the marketplace platform.
• Delivery Timeframes: Estimated delivery times vary based on shipping method, destination, and carrier performance. Typical delivery ranges from 3-10 business days for standard shipping within the continental United States.
• Shipping Costs: Shipping costs are calculated based on item weight, dimensions, shipping method, and destination. Free shipping may be available on eligible orders as indicated in the listing.
• International Shipping: Currently, we primarily ship within the United States. International shipping availability varies by product and marketplace platform.

Risk of Loss: The risk of loss and title for purchased items pass to you upon our delivery of the items to the shipping carrier.

🔄 6. Returns & Refunds

We want you to be satisfied with your purchase. Our return and refund policy is as follows:

• Return Window: Products may be returned within 30 days of delivery, subject to the marketplace platform's return policy.
• Return Condition: Returned items must be in their original condition, unused, and in original packaging with all accessories and documentation included.
• Return Process: Returns must be initiated through the marketplace platform where the purchase was made (eBay, Amazon, or Walmart). Follow the platform's return instructions.
• Refund Processing: Refunds are processed by the marketplace platform once the returned item is received and inspected. Refund timelines vary by platform and payment method.
• Return Shipping: Return shipping costs may be covered by us for defective or incorrect items. For change-of-mind returns, the customer may be responsible for return shipping costs as per the platform's policy.
• Non-Returnable Items: Certain items may be non-returnable as specified in the product listing or as per marketplace platform policies.

©️ 7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, page layout, design, and software, is the exclusive property of Orient Solutions Inc. and is protected by United States and international copyright, trademark, and other intellectual property laws.

• Website Content: You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from our website without our prior written consent.
• Trademarks: "Orient Solutions Inc." and our company logo are trademarks of our company. All other trademarks, service marks, and trade names displayed on our website or marketplace listings are the property of their respective owners.
• Product Images: Product images on our marketplace listings are either our original photographs or licensed for our use. Unauthorized use of our product images is prohibited.

💻 8. Website Use

When using our website, you agree to the following terms of use:

• Lawful Use: You agree to use our website only for lawful purposes and in compliance with all applicable laws and regulations.
• Prohibited Activities: You may not engage in any activity that disrupts, damages, or interferes with the website's functionality, including but not limited to hacking, scraping, introducing malware, or attempting unauthorized access.
• Accuracy of Information: If you submit information through our contact form, you agree to provide accurate, current, and complete information.
• Website Availability: We strive to keep our website accessible but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, security, or other operational reasons.
• External Links: Our website contains links to third-party websites, including our marketplace stores. We are not responsible for the content or practices of external sites.

⚖️ 9. Limitation of Liability

To the fullest extent permitted by applicable law, Orient Solutions Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use or inability to use our website
• Products purchased through third-party marketplace platforms
• Any errors, inaccuracies, or omissions in product listings or website content
• Shipping delays, lost packages, or delivery issues beyond our reasonable control
• Any unauthorized access to or use of our systems or your personal information

Our total liability for any claim arising from a product purchase shall not exceed the purchase price paid for that specific product. This limitation of liability is an essential basis of the bargain between you and Orient Solutions Inc.

🛡️ 10. Indemnification

You agree to indemnify, defend, and hold harmless Orient Solutions Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms of Service
• Your use of our website or products
• Your violation of any third-party rights, including intellectual property rights
• Any fraudulent, false, or misleading information you provide

🔗 11. Third-Party Platforms

Our products are sold exclusively through third-party marketplace platforms. Your use of these platforms is governed by their respective terms of service, privacy policies, and buyer protection programs. We encourage you to review:

• eBay: eBay User Agreement and eBay Money Back Guarantee
• Amazon: Amazon Conditions of Use and Amazon A-to-Z Guarantee
• Walmart: Walmart Terms of Use and Walmart Return Policy

Orient Solutions Inc. is not responsible for the practices, policies, or actions of these third-party platforms. Any disputes regarding platform functionality, payment processing, or platform-specific policies should be directed to the respective platform.

🔄 12. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time, at our sole discretion. Changes will take effect immediately upon posting on this page. We will:

• Update the "Last Updated" date at the top of this page
• Post the revised Terms on our website
• Notify users of material changes through a notice on our website where appropriate

Your continued use of our website or purchase of our products after any changes constitutes your acceptance of the revised Terms. We recommend reviewing these Terms periodically to stay informed.

📧 13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: